Frequently asked questions
What size is right for me?
Choosing the right size is crucial for comfort and fit—especially since you can’t try items on before ordering. Here’s how to select the best size using our size chart:
- Measure accurately: Use a soft measuring tape to measure your bust, waist, and hips. Accurate measurements are the key to finding your correct size.
- Check our size chart: Always refer to our size chart and match your measurements to it. Sizing can vary, so don’t rely on sizes from other brands.
- Consider different styles: Styles such as bralettes versus underwire bras may fit differently. Compare your measurements carefully against the chart for each style to choose the best option.
How should I care for my lingerie?
Proper care can significantly extend the life of your lingerie. Follow these simple tips to keep your pieces looking and feeling their best:
- Washing: Hand wash in cold water with a gentle detergent. If using a machine, place items in a lingerie bag on a delicate cycle.
- Drying: Avoid the dryer—heat can damage elastic and delicate fabrics. Instead, lay flat or hang to air dry.
- Storage: Store bras by laying them flat rather than folding or stuffing them to help maintain their shape.
Material choice also plays a big role in comfort and longevity. Here’s a quick guide:
- Cotton: Soft, breathable, and ideal for everyday wear.
- Lace: Elegant and sensual, though it may offer less stretch and durability.
- Microfiber: Smooth, often moisture-wicking, and great for active or everyday comfort.
- Silk: Luxurious and soft against the skin, but requires more delicate care.
When will my order arrive?
Processing Time: Orders are typically processed and dispatched within 2-3 business days (Monday–Friday AEST). Orders placed on weekends or public holidays will be processed the next business day.
Estimated Delivery Times: 8–15 business days from dispatch, depending on your country, customs clearance, and local postal/courier services.
- Most destinations in Asia/Pacific: 3-10 business days
- Europe/North America: 8-15 business days
- Rest of world/Australia: 12–20 business days
Orders are shipped in plain, unmarked packaging — no logos, brand names, product descriptions, or hints of the contents on the exterior. We use neutral boxes, satchels, or envelopes to ensure your privacy is fully protected from origin to delivery.
Your payment statement will show a neutral merchant descriptor such as Hidden Joys — nothing that reveals the nature of your purchase.