Terms of service

Terms of Service

Overview

This website is operated by Hidden Joys. Throughout the site, the terms “we”, “us” and “our” refer to Hidden Joys.

By visiting our website, browsing our store or purchasing from us, you agree to be bound by these Terms of Service, together with any policies referenced on this website, including our Privacy Policy, Shipping Policy and Return Policy.

Please read these Terms carefully before using our website. If you do not agree to these Terms, you should not access or use our website or purchase from Hidden Joys.

Our store is powered by Shopify, which provides the ecommerce platform that allows us to sell our products and services to you.

Nothing in these Terms limits your rights under Australian Consumer Law.

Section 1: Age Restriction

Hidden Joys sells intimate, adult and personal products. By using this website or placing an order, you confirm that you are at least 18 years old.

You must not use this website, create an account or purchase products from Hidden Joys if you are under 18 years of age.

By placing an order, you confirm that:

You are legally permitted to purchase the products ordered
The products are for your own lawful, personal use
You will not supply products purchased from Hidden Joys to anyone under 18 years of age

We reserve the right to refuse, cancel or refund an order if we reasonably believe the purchaser is under 18 years of age or is purchasing on behalf of someone under 18.

Section 2: Account and Customer Information

To place an order or use certain features of our website, you may be asked to provide information such as your name, email address, billing details, shipping address and payment information.

You agree that all information you provide to us is accurate, current and complete.

You are responsible for maintaining the confidentiality of your account login details and for all activity that occurs under your account.

You must not transfer, sell, assign or allow another person to use your account.

Section 3: Our Products

We aim to display our products as accurately as possible, including descriptions, images, colours, sizes, features and pricing.

However, product colours, packaging and appearance may vary slightly depending on your screen, device settings, supplier updates or product availability.

Product descriptions, images, prices and availability may be updated, changed or removed at any time without notice.

We reserve the right to:

Limit product quantities
Discontinue products
Refuse orders
Correct errors or omissions
Update product information at any time

Product information on our website is general in nature and should not be treated as medical, therapeutic or professional advice.

Please read and follow all product instructions, warnings and care information before use. If you experience discomfort, irritation or an adverse reaction, stop using the product immediately and seek appropriate medical advice.

Section 4: Orders

When you place an order with Hidden Joys, you are making an offer to purchase the products in your cart.

Your order is not accepted until we confirm acceptance, process payment and send an order confirmation.

We reserve the right to accept, decline, cancel or limit any order at our discretion, including where:

A product is unavailable
There is an error in pricing or product information
Payment cannot be processed
We suspect fraudulent, unlawful or unauthorised activity
We reasonably believe the order breaches these Terms

If we cancel or change an order, we will attempt to notify you using the contact details provided at checkout.

Please review your order carefully before submitting it. Once an order has been placed, we may not be able to cancel or amend it before dispatch.

Section 5: Prices, Payments and Billing

All prices on our website are listed in Australian dollars unless otherwise stated.

Prices, discounts, promotions and product availability may change without notice.

The price charged for a product will be the price displayed at the time your order is placed, unless there is an obvious error.

Unless otherwise stated, prices may not include shipping, delivery, customs, duties, import fees or other additional charges.

You agree to provide current, complete and accurate payment and billing information for all purchases.

By placing an order, you confirm that:

You are authorised to use the payment method provided
Your payment details are accurate
You authorise us to charge the full order amount, including applicable shipping and fees
You will pay any applicable charges connected with your order

We may use third-party payment processors to securely process payments. We do not store full credit card details on our own systems.

Section 6: Shipping and Delivery

Shipping and delivery are subject to our Shipping Policy.

Delivery timeframes are estimates only and are not guaranteed.

We are not responsible for delays caused by postal services, couriers, customs, incorrect shipping information, weather events, public holidays, supply issues or other circumstances outside our reasonable control.

You are responsible for ensuring that your shipping address is accurate and complete.

If an order is returned to us due to an incorrect address, failed delivery or non-collection, additional shipping fees may apply to resend the order.

Risk in the products passes to you once the order has been delivered to the address provided at checkout, except to the extent otherwise required by law.

Section 7: Returns and Refunds

Returns, exchanges and refunds are handled in accordance with our Return Policy.

Due to the intimate and personal nature of many Hidden Joys products, some items cannot be returned for hygiene and safety reasons unless they are faulty, damaged, incorrect or otherwise required to be accepted under Australian Consumer Law.

Nothing in our Return Policy or these Terms excludes, restricts or modifies any rights you may have under Australian Consumer Law.

If a product fails to meet a consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.

Section 8: Promotions, Sale Items and Gift Cards

We may offer promotions, discounts, sale pricing, bundles, gift cards or promotional codes from time to time.

Promotions may be subject to separate terms and conditions, including expiry dates, exclusions, minimum spend requirements or product limitations.

We reserve the right to modify, suspend or cancel promotions at any time, unless otherwise required by law.

Sale or clearance items may not be eligible for change of mind returns unless required under Australian Consumer Law.

Gift cards are not redeemable for cash and may be subject to separate conditions.

Section 9: Intellectual Property

All content on this website, including text, images, graphics, logos, product descriptions, icons, photography, videos, layout, design and branding, is owned by or licensed to Hidden Joys.

You may access and use this website for personal, non-commercial use only.

You must not copy, reproduce, distribute, modify, publish, display, transmit, sell or exploit any part of this website or its content without our prior written consent.

Hidden Joys’ name, branding, logos, slogans and product presentation must not be used without written permission.

Section 10: Third-Party Tools and Links

Our website may include third-party tools, apps, payment providers, links or embedded features.

These third-party services are provided for convenience and may be subject to separate terms, policies and privacy practices.

We do not control third-party websites or services and are not responsible for their content, accuracy, availability, policies or conduct.

If you access third-party websites or use third-party tools through our website, you do so at your own risk.

Section 11: Relationship with Shopify

Hidden Joys is powered by Shopify, which enables us to provide our online store and ecommerce services.

However, any purchase you make through our store is made directly with Hidden Joys.

By using our website, you acknowledge that Shopify is not responsible for any aspect of the sale between you and Hidden Joys, including the products purchased, delivery, returns, refunds or any injury, loss or damage connected with your purchase.

Section 12: Privacy

Your use of our website is also governed by our Privacy Policy, which can be viewed here:

[INSERT PRIVACY POLICY LINK]

By using our website, creating an account or placing an order, you acknowledge that you have read our Privacy Policy.

Because our store is powered by Shopify, some personal information may also be collected and processed by Shopify to provide, secure and improve the ecommerce platform.

Section 13: Customer Reviews, Feedback and Submissions

If you send, upload, post or submit reviews, feedback, suggestions, images, comments or other content to Hidden Joys, you grant us permission to use, reproduce, edit, publish, display and distribute that content for business, marketing, promotional and operational purposes.

You confirm that any content you submit:

Is accurate and not misleading
Is owned by you or you have permission to provide it
Does not infringe the rights of another person or business
Does not contain unlawful, offensive, abusive, obscene or harmful material
Does not contain malware, spam or harmful code

We may monitor, edit, remove or refuse to publish customer content at our discretion.

We are not required to keep submitted feedback confidential, pay you for it or respond to it.

Section 14: Errors, Inaccuracies and Omissions

From time to time, our website may contain errors, inaccuracies or omissions relating to product descriptions, prices, promotions, shipping charges, availability, delivery estimates or other information.

We reserve the right to correct errors, update information, cancel orders or amend details at any time, including after an order has been submitted.

If your order is affected by a pricing or product information error, we will contact you where reasonable and provide available options, which may include cancellation and refund.

Section 15: Prohibited Uses

You must use our website for lawful purposes only.

You must not use our website:

For any unlawful, fraudulent or harmful purpose
To purchase products if you are under 18 years of age
To misrepresent your identity, age or authority to purchase
To harass, abuse, threaten, defame or harm another person
To submit false or misleading information
To infringe our intellectual property rights or the rights of others
To upload viruses, malware or harmful code
To spam, phish, scrape, crawl or extract data from the website
To interfere with the security or operation of the website
To attempt to bypass restrictions, access controls or fraud-prevention measures
To use automated systems, bots or agentic tools in a way that disrupts, exploits or damages the website

We reserve the right to suspend, restrict or terminate access to our website or cancel orders if we believe these Terms have been breached.

Section 16: Website Availability

We do not guarantee that our website will always be available, uninterrupted, secure or error-free.

We may suspend, withdraw, update or change all or part of the website at any time without notice.

We are not liable if the website is unavailable for any reason at any time.

Section 17: Product Use and Responsibility

Products sold by Hidden Joys are intended for lawful adult personal use only.

You are responsible for using products safely, hygienically and in accordance with the manufacturer’s instructions, warnings and care guidance.

Where applicable, products should be cleaned, stored and maintained properly before and after use.

Hidden Joys is not responsible for injury, irritation, allergic reaction, misuse, improper care, use contrary to instructions or use of a product for an unintended purpose, except to the extent liability cannot be excluded under Australian Consumer Law.

Section 18: Disclaimer

The information on this website is provided for general information and ecommerce purposes only.

We do not guarantee that product information, website content or general guidance will be complete, current or suitable for your specific needs.

To the maximum extent permitted by law, our website and products are provided on an “as available” basis.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot be excluded under Australian Consumer Law.

Section 19: Limitation of Liability

To the maximum extent permitted by law, Hidden Joys will not be liable for indirect, incidental, special or consequential loss, including loss of profits, loss of revenue, loss of data, loss of opportunity or business interruption arising from your use of our website or products.

Where our liability cannot be excluded, our liability will be limited to the maximum extent permitted by law.

Nothing in these Terms limits your rights under Australian Consumer Law or any other rights that cannot legally be excluded.

Section 20: Indemnity

You agree to indemnify Hidden Joys against any loss, damage, liability, claim, cost or expense arising from:

Your breach of these Terms
Your misuse of the website
Your unlawful conduct
Your infringement of another person’s rights
Your use or misuse of products purchased from Hidden Joys

This clause does not limit your rights under Australian Consumer Law.

Section 21: Termination

We may suspend or terminate your access to our website or account at any time if we believe you have breached these Terms or used the website unlawfully or improperly.

Any sections of these Terms that by their nature should continue after termination will remain in effect, including intellectual property, limitation of liability, indemnity, privacy and governing law.

Section 22: Governing Law

These Terms are governed by the laws of Australia and the state or territory in which Hidden Joys is registered or headquartered.

You agree to submit to the courts of that state or territory, subject to any rights you may have under Australian Consumer Law or other applicable legislation.