Adult Product Disclaimer

Hidden Joys sells adult, intimate and personal products intended for use by adults aged 18 years and over.

By accessing this website, browsing our products, creating an account or placing an order, you confirm that you are at least 18 years old and legally permitted to view, purchase and use the products available on this website.

Please read this Adult Product Disclaimer carefully before purchasing or using any product from Hidden Joys.

Nothing in this disclaimer limits your rights under Australian Consumer Law.

Adult Use Only

Products sold by Hidden Joys are intended for lawful adult personal use only.

You must not access this website, browse adult products, create an account or place an order if you are under 18 years of age.

You must not purchase, supply, share, gift or make available any product purchased from Hidden Joys to a person under 18 years of age.

By placing an order with Hidden Joys, you confirm that:

• You are at least 18 years old

• You are legally permitted to purchase the products ordered

• You are purchasing the products for lawful adult personal use

• You will not provide the products to anyone under 18 years of age

• You will comply with all applicable laws in your country, state or region

We reserve the right to refuse, cancel or refund any order if we reasonably believe the purchaser is under 18 years of age, purchasing on behalf of a person under 18, or otherwise acting unlawfully.

Responsible and Consensual Use

All products purchased from Hidden Joys must be used safely, responsibly, hygienically, lawfully and only between consenting adults.

Hidden Joys does not condone, encourage or support the use of any product in a way that is:

• Non-consensual

• Coercive

• Harmful

• Abusive

• Unlawful

• Unsafe

• Involving a person under 18 years of age

You are responsible for ensuring that any product you purchase is suitable for your intended use and is used in accordance with all instructions, warnings, care guidance and applicable laws.

No Medical Advice

Information provided on this website, including product descriptions, blog content, guides, recommendations, images, FAQs or general educational material, is for general information only.

It is not medical advice, sexual health advice, therapeutic advice, psychological advice or a substitute for advice from a qualified healthcare professional.

If you have a medical condition, sexual health concern, pregnancy-related concern, allergy, injury, infection, pain, sensitivity or uncertainty about whether a product is suitable for you, please seek advice from an appropriate healthcare professional before purchase or use.

You should also seek appropriate advice before using any product if you have recently had surgery, have a pacemaker or implanted medical device, have reduced sensation, have a skin condition, are pregnant or postpartum, or have any concern about product suitability.

No Therapeutic Claims

Unless expressly stated and legally permitted, products sold by Hidden Joys are not intended to diagnose, treat, cure, prevent, manage or relieve any disease, condition, dysfunction, injury, pain or health concern.

We do not claim that any product will:

• Treat sexual dysfunction

• Improve fertility

• Cure low libido

• Treat erectile dysfunction

• Treat pain or medical symptoms

• Prevent infection or disease

• Guarantee sexual performance

• Produce a specific physical, emotional, sexual or relationship outcome

Individual experiences may vary.

Any references to comfort, pleasure, intimacy, confidence, exploration or personal wellbeing are general in nature and should not be interpreted as medical, therapeutic or health claims.

Product Suitability and Personal Responsibility

You are responsible for reading all product descriptions, specifications, materials, ingredients, compatibility notes, instructions, warnings, charging information and care guidance before purchasing or using a product.

Before use, inspect the product carefully.

Do not use a product if it appears:

• Damaged

• Defective

• Cracked

• Torn

• Leaking

• Contaminated

• Unstable

• Overheated

• Swollen

• Unsafe

• Different from the product ordered in a way that affects safe use

Stop using a product immediately if you experience:

• Pain

• Discomfort

• Irritation

• Burning

• Itching

• Numbness

• Swelling

• Bleeding

• Allergic reaction

• Unusual symptoms

• Any other adverse reaction

Seek medical advice if symptoms persist, worsen or cause concern.

Allergies, Sensitivities and Materials

Some products may contain or come into contact with materials or ingredients that may cause irritation or allergic reactions in some people.

These may include, but are not limited to:

• Silicone

• Latex

• Rubber

• Plastic

• Metal

• Glass

• Fragrance

• Preservatives

• Lubricants

• Oils

• Glycerine

• Warming or cooling ingredients

• Cleaning agents

• Colourants or dyes

Please check product materials and ingredients carefully before purchase and use.

If you have known allergies, skin sensitivity, latex sensitivity or concerns about a product’s materials or ingredients, do not use the product until you have sought appropriate advice.

Hidden Joys is not responsible for adverse reactions caused by known allergies, sensitivities or misuse, except to the extent liability cannot be excluded under Australian Consumer Law.

Hygiene and Cleaning

For hygiene and safety reasons, intimate products should be cleaned, stored and maintained according to the product instructions.

You should clean applicable products before and after use, using only cleaning methods and products suitable for that item.

Do not share intimate products unless they are designed for shared use and are cleaned, protected or used with appropriate barriers in accordance with the product instructions.

Improper cleaning, storage or use may increase the risk of irritation, infection, product damage or injury.

Do not use a product if it cannot be cleaned properly, has visible damage, has changed texture, has an unusual smell or appears unsafe.

Lubricants, Oils and Body-Contact Products

If purchasing lubricants, oils, massage products, cleaners or other body-contact products, please review all ingredients before use.

Do not use a product if you are allergic or sensitive to any ingredient.

Some lubricants, oils and cleaners may not be compatible with certain materials, condoms or intimate products. Please check compatibility before use.

Oil-based products may not be suitable for use with some condoms or intimate products.

Do not ingest any product unless the product is expressly labelled as safe for that purpose.

Stop using any body-contact product immediately if you experience irritation, discomfort, burning, itching, swelling or any adverse reaction.

Battery-Powered and Rechargeable Products

Some products may contain batteries, rechargeable components, charging cables, motors or electrical parts.

Always follow the manufacturer’s charging, storage, cleaning and safety instructions.

Do not use a battery-powered or rechargeable product if it:

• Overheats

• Leaks

• Smells unusual

• Makes unusual sounds

• Has damaged wiring

• Has a damaged charging port

• Has a damaged cable

• Becomes swollen

• Has been dropped or damaged

• Appears defective or unsafe in any way

Keep charging products away from water, heat sources, flammable materials, children and pets.

Do not charge products unattended or for longer than recommended by the manufacturer.

Do not use charging cables, plugs or accessories that are damaged or not suitable for the product.

Dispose of batteries and electrical products safely and in accordance with local requirements.

Water Resistance and Waterproof Products

Some products may be described as water-resistant or waterproof. Please check the specific product details and instructions before exposing any item to water.

Water-resistant does not always mean waterproof.

Do not submerge, rinse or use any electrical product in water unless the product instructions clearly state that it is safe to do so.

Charging ports and electrical components should be fully dry before charging or storage.

Hidden Joys is not responsible for damage caused by water exposure, improper cleaning or use contrary to product instructions, except where liability cannot be excluded under Australian Consumer Law.

Product Images, Descriptions and Variations

We aim to describe and display products accurately.

However, product appearance, colour, packaging, size, texture, shape, finish and details may vary slightly depending on:

• Supplier updates

• Manufacturing batches

• Product availability

• Packaging changes

• Screen settings

• Lighting

• Photography

• Device display differences

Product descriptions are provided for general guidance only and should be read together with the product’s own instructions, warnings, labels and packaging information.

Product Availability and Supplier Information

Some products may be supplied, manufactured or fulfilled by third-party suppliers, manufacturers, warehouses or fulfilment partners.

We take reasonable steps to provide accurate product information, but supplier details, product packaging, inclusions, materials and specifications may change from time to time.

If a product becomes unavailable, unsuitable for shipment or subject to restrictions after you place an order, we may contact you to offer an alternative, wait for availability or issue a refund for the affected item.

International Laws and Import Restrictions

Adult products are regulated differently around the world.

If you purchase from outside Australia, you are responsible for checking whether the products you order are legal to import, purchase, possess and use in your country, state or region.

Some countries, states or regions may restrict, prohibit, inspect, delay, seize, destroy, return or refuse certain adult products.

Hidden Joys is not responsible for products delayed, inspected, refused, seized, destroyed or returned by customs, carriers or local authorities due to local laws, import restrictions or prohibited goods rules.

Customs Declarations and Privacy Limitations

We use discreet packaging wherever possible.

However, international orders may require customs labels, carrier documentation or product declarations. These documents must comply with applicable customs, import and shipping laws and may include general product or category information where required.

We cannot guarantee that customs authorities, carriers, postal providers or local delivery providers will not inspect, open or request further information about your parcel.

No Guarantee of Results

Product experiences vary from person to person.

Hidden Joys does not guarantee that any product will produce a particular result, experience, sensation, level of satisfaction, personal outcome, relationship outcome or sexual outcome.

Any customer reviews, testimonials or product descriptions reflect individual experiences or general product information only and should not be interpreted as guarantees.

Product Misuse

You must not use any product in a way that is unsafe, unlawful, non-consensual, abusive, harmful or contrary to product instructions.

Hidden Joys is not responsible for injury, irritation, allergic reaction, loss, damage or other consequences arising from:

• Misuse

• Unsafe use

• Unlawful use

• Use by or around minors

• Use without consent

• Failure to follow instructions

• Failure to clean or store products properly

• Use of damaged or defective products after the issue is known

• Use with incompatible lubricants, condoms, cleaners or accessories

• Modification, tampering or improper repair of a product

This does not limit any rights you may have under Australian Consumer Law.

Returns and Hygiene

Due to the intimate and personal nature of many products sold by Hidden Joys, some products cannot be returned once opened, used, worn, unsealed or removed from protective packaging, unless they are faulty, damaged, incorrect or otherwise required to be accepted under Australian Consumer Law.

Please review our Return Policy before purchasing.

Australian Consumer Law

Nothing in this disclaimer excludes, restricts or modifies any consumer guarantee, right or remedy that cannot be excluded under Australian Consumer Law.

If a product is faulty, unsafe, not as described, not fit for purpose or does not meet consumer guarantees, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.

Contact Us

If you have questions about a product, product materials, ingredients, safe use, compatibility, shipping restrictions or this disclaimer, please contact us before purchasing.

Email: contactus@hidden-joys.com